Justin Chidester’s experience in pest management
Justin Chidester is the Customer Care Manager at Saela Pest Control, based in Orem, Utah. His career with the company began in 2013 and spans field service, branch management, and customer care. He is an Associate Certified Entomologist and Vice President of the Utah Pest Management Association.
From field service to branch management
Justin joined Edge Pest Control as a technician in July 2013, working in field service before moving into branch management in January 2017. He managed a Utah branch through the company’s transition to Saela in 2022, with responsibilities in daily operations and employee training. His career follows a progression within the same company, from delivering pest-control services to managing the people and operations behind them.
Customer care across the service relationship
In his current role, which began in September 2024, Justin works across customer support, retention, and service partnerships. His responsibilities include phone and digital support, scheduling, customer concerns, and cancellation inquiries. The work also involves coordinating between departments and supporting collections workflows, connecting day-to-day service questions with the administrative side of a customer’s account.
Working with customer-support partners
In his Clutch review of Remote Team Solutions, Justin describes a partnership covering customer support, retention, recruiting, and onboarding. The engagement includes phone and digital communication, scheduling, and coordination between departments to address customer concerns.
Participation in Utah’s pest-management industry
Alongside his work at Saela, Justin serves as Vice President on the Utah Pest Management Association’s board, where he represents the company. His Associate Certified Entomologist credential adds a technical qualification to a career that has included both pest-control fieldwork and customer-facing management.
